Kokott Consulting | Kokott Business Conflict Mediation Procedure
Reconciliation of conflicts in the work environment. I offer impartial support for the resolution of business conflicts in national and international contexts.
Business mediation, conflict resolution, mediation, change management, change communication, teambuilding, conflicts in teams, organizational change and conflicts, conflict solving, conflict coaching, conflict consulting, international business conflict, workplace conflict resolution, workplace mediation
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„Coming together is the beginning; keeping together is progress; working together is success." Henry Ford


Mediation is a structured procedure – the process can be divided in 4 phases:

Preliminary Talk

Phase I 

Phase II 

Phase III 

The situation is clarified

Initiation and framework agreement

Inventory: Bringing together the issues and perspectives of all parties involved

Clarification of the conflicts found within specific issues

  • Clarification of the factual issues
  • Clarification of the relationships (emotions, needs, interests “behind” the conflict)

Phase IV 

Phase V 


Solution finding

Agreement & result monitoring

Implementation control (typically after 3 – 6 months)